General Terms & Conditions

The following terms and conditions apply to our individual customers (non-trade). They do not affect your statutory rights. Trade customers can find their Ts and Cs in our downloads section.


Osum is a trading name of ‘BiPed Design Ltd’. 


Unless otherwise agreed in writing by BiPed Design Ltd., all goods are supplied on the following conditions to the exclusion of any terms or conditions stipulated by the buyer and of any representations, warranties or communications not expressly incorporated herein or in the order confirmation.


Orders and Payment


Unless otherwise agreed, quotes are valid for 30 days, after which time prices may vary. Please note that a quote does not guarantee the availability of the goods at the eventual time of the order. 


All credit and debit card payments are made through a secure ePayment system. No financial information is kept with our company. If you purchase multiple products on different days you will

have to go through the payment process again.


Customers in the UK will be charged UK VAT. Customers outside of the UK will not be charged any UK tax (VAT). This includes EU customers from 1st January 2021.


For all overseas customers (including in the EU from 1st January 2021), goods are delivered DAP/DDU ie if there are any customs duties or local taxes to pay these will need to be paid by the customer as the goods are imported. There may also be a fee charged for customs clearance by the shipping company, this varies from country to country. 


For imports into the USA customers will need to be aware of the Importer Security Filing (ISF) Rule more commonly known as the 10+2 Rule and must ensure you have appointed a Power of Attorney in order to clear your order of goods through customs.

Please check your invoice carefully as items will be supplied as per this.


For accurate international pricing and bespoke shipping costs, please contact us.


We require 100% payment to confirm your order and begin production.


Order Confirmation

An order will only enter into production once all the information from the customer has been received and payment has been received and cleared. Goods will be supplied according to the order confirmation. Should you have any queries with the order confirmation please notify us within seven days of the date thereof. BiPed Design Ltd. is not required to accept changes of order after the order confirmation is accepted and order placed.


Order Cancellation

You have the right to cancel your order and get a full refund at any point in advance of delivery as long as the order does not contain bespoke items (those made to your requested specifications).


BiPed Design Ltd. reserve the right to cancel or refuse to accept an order due to erroneous information or payment not being received.


BiPed Design Ltd. reserve the right to cancel an order, or part thereof, if a product becomes unavailable. Hand & Eye will refund the relevant amount but will not be liable for any other costs incurred as a result of the unavailability.



Delivery dates given by BiPed Design Ltd. are non-binding estimates only, based upon the best available information concerning manufacturers lead times and transportation schedules. Therefore, orders may be shipped on, prior to) or after the estimated date (after notification to the buyer).


BiPed Design will not accept responsibility for any charges incurred by the customer in the event that a product is delayed.


Special delivery conditions requested by the buyer should be given at the time of order placement, charges may change accordingly.


Customers should inspect deliveries as quickly as possible for any damage or accidental shortages and let us know within 7 days. After 7 days the goods will be deemed to have been accepted as undamaged by the customer.


If you choose to have your goods delivered by your own third-party carrier arranged through Biped Design or yourself, we will not accept any responsibility or liability for any damage or lost to your goods once they have left our warehouse. Any forwarding delivery is at your own risk. Please take appropriate insurance cover if necessary.



Our returns policy is governed by the Consumer Contracts Regulations that came into force on 13 June 2014.


We accept unwanted item returns for a full refund as long as we are notified of the return (by email) within 14 days of delivery. The item(s) must then be returned to us within 14 days of this notification. The cost of the return must be paid by the customer. 


A cancellation and/or restocking charge of up to the total order amount may be applicable on any cancelled orders. Any products that are returned should be unused and in their original packaging (please ensure you have checked the goods thoroughly before disposing of any packaging). If the customer requests a refund, Biped Design will refund the amount paid for the goods excluding the original delivery and any charges for returning the goods (unless they are faulty or damaged). All delivery charges are non-refundable. If the customer fails to take reasonable care of the goods before they are returned to Biped Design, resulting in the damage or deterioration of the products, the customer will incur the costs for any reduction in value.


Once the goods have been received and passed inspection for resale, BiPed Design Ltd. will process the refund within 14 days.


Wood Appearance & Dimensions

We supply high quality furniture grade wood, which may vary for colour, grain, knots and other markings. We do our best to select and match as appropriate, but we cannot accept returns on the basis of natural variations. Should you have any special requirements for the colour, matching, etc., please contact hello@osumstudio.co.uk Wood is an active material, a natural characteristic of this is that it has dimensional changes (warpage, shrinkage etc) depending upon the climatic conditions and if subjected to (moisture, temperature, humidity etc.) and needs the correct care. For any queries regarding caring for your Biped Design products please contact hello@osumstudio.co.uk



BiPed Design Ltd. products are guaranteed for 2 years from date of delivery. BiPed Design Ltd. will not accept liability for any fault arising from accident, product alteration or product misuse.



Claims for in-transit damage and order shortages must be notified to BiPed Design Ltd. within 7 days of delivery. Failure to make such claims within the specified time constitutes acceptance of the merchandise and quality thereof.


BiPed Design will not accept claims for damage resulting from storage by the buyer or for damage and faults resulting from accident, negligence, alteration or misuse after delivery.


Claims for faulty products must be made in writing to BiPed Design Ltd. Proof of purchase will be required.


Photographic evidence and/or returned products may be required when claims are being made.


If products were bought through a retailer and not directly from BiPed Design Ltd. then please make claims to that retailer.


Website and Brochures

Our photos on the website and in printed brochures are as accurate as possible. However, please note that our products will have variations due to their natural materials and production processes and that colour may vary due to screen and print quality. Measurements are approximate and can also vary slightly.


The information contained on the BiPed Design Ltd. website and printed brochures is for general information purposes only.



The Conditions shall be governed by and construed in accordance with the laws of England and you irrevocably submit to the exclusive jurisdiction of the courts of England.



BiPed Design Ltd. reserves the right to modify the Terms and Conditions such without notice. Should this happen the new Terms and Conditions are immediately effective and automatically supersede prior published information.



For any questions please contact: hello@osumstudio.co.uk or 07812 60 49 40


Our company details are:


BiPed Design Ltd.


Registered address: Kemp House, 160 City Road, London, EC1V 2NX, UNITED KINGDOM

Company registration number: 10818709 


Vat number: XXXXXX


Use of Website Terms & Conditions 


Welcome to our website. If you (the ‘user’) continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy (including our use of cookies) govern BiPed Design’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.


Your use of this website and any dispute arising out of such use of the website is subject to the laws of England and Wales and shall be subject to the exclusive jurisdiction of the English and Welsh courts.


Website Access

It is not necessary to register with us in order to use this Website.


All reasonable measures are taken by us to ensure that this Website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.


Where possible we always try to give advance warning of maintenance issues that may result in Website down-time, but we shall not be obliged to provide such notice.


Use of Website

This Website may be used for your own private purposes and in accordance with these terms of use.


All website content belongs to BiPed Design Ltd., our affiliates or other relevant third parties. By continuing to use the website you acknowledge that such content is protected by copyright and other intellectual property rights.


You may print and download material from this Website only for your own personal use. You must not otherwise copy, modify, reproduce or distribute our Website content without our prior written consent.


You may not use the Website in any way which: causes, or may cause, damage to the Website; interferes with any other person’s use of the Website; in any way which is unlawful, illegal, abusive or objectionable.


For information on what happens with the information that you provide to us on this website (ie during the purchase process) please see our privacy policy.


Links to and from other websites

Throughout this Website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this Website you do so at your own risk.


Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:


(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;


(b) you do not misrepresent your relationship with this website; and


(c) the website from which you link to this Website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.


By linking to this Website in breach of the above clauses, you shall indemnify us for any loss or damage suffered to this Website as a result of such linking.



Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate, we do not guarantee that all material is accurate and/or up to date.


We give no warranty that the service will be free of defects or faults and we provide no warranties of fitness for purpose, accuracy, compatibility or quality.


We take reasonable steps to ensure that the Website is secure and free of errors, virus and malware but give no warranty in that regard.


BiPed Design reserve the right to alter, suspend or discontinue any part of the Website (including the listed products) at any time.


It shall be your own responsibility to ensure that any products available through this website meet your specific requirements, please email us with any questions that you may have before making a purchase.


Exclusion of liability

We do not accept liability for any loss or damage that you suffer as a result of using this Website, including, but not limited to: business losses, corruption of data or any consequential losses.


Nothing in these Terms and Conditions of Use shall exclude or limit liability for: death or personal injury caused by negligence; fraud; any other liabilities in any way not permitted under the laws of England and Wales.